Welcome to Thock King’s FAQ section! We’ve compiled answers to the most common questions about our premium mechanical keyboards, switches, and accessories. Whether you’re a gaming enthusiast, professional typist, or keyboard building aficionado, we’re here to help you find your perfect typing experience.
🛒 Product Questions
What keyboard sizes do you offer?
We specialize in various layouts to suit every typing preference:
- 60% Small Layout – Perfect for minimalist setups and gaming
- 65% Compact – Balanced size with essential keys
- 75% Compact TKL – Tenkeyless design with function row
- 96% Compact Full Sized – Full functionality in compact form
- 100% Full Sized – Complete layout for maximum productivity
What types of switches do you carry?
We offer three main switch categories for every typing preference:
- Linear Switches – Smooth, consistent keystrokes perfect for gaming
- Tactile Switches – Noticeable bump feedback ideal for programming
- Clicky Switches – Audible click sound with tactile feedback
Are your products 3D printed?
Yes! We offer 100% Full Sized, 3D Printed keyboards that combine precision engineering with customizability. Our 3D printed options allow for unique designs and superior build quality.
🚚 Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping – $12.95: Via DHL or FedEx (10-15 days delivery with full tracking and insurance)
- Free Shipping: For orders over $50 via EMS (15-25 days delivery)
How long does order processing take?
Our team takes 1-2 days to process each order, including thorough quality checks and secure packaging to ensure your mechanical keyboard products arrive in perfect condition.
Do you ship to my country?
We ship worldwide! However, we currently cannot deliver to some remote areas in Asia and select other regions. During checkout, our system will automatically confirm if we can deliver to your location.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your package’s journey from our Detroit headquarters to your doorstep.
What if I need my order urgently?
While we don’t currently offer express shipping, our Standard Shipping option provides the fastest available delivery timeframe (10-15 days) using premium carriers like DHL or FedEx.
💳 Payment & Accounts
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your financial data is processed securely through our trusted payment partners.
🔄 Returns & Exchanges
What is your return policy?
We stand behind every product with a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process and ensure you’re completely satisfied.
What if my product arrives damaged?
We thoroughly inspect and securely package every order before shipment. However, if your product arrives damaged, please contact us immediately at [email protected] with photos of the damage, and we’ll quickly resolve the issue.
🎯 Technical Support
How do I choose the right keyboard layout?
Consider your primary use:
- Gaming/Minimalist: 60% or 65% layouts
- Programming/Office Work: 75% Compact TKL or 96% Compact Full Sized
- Maximum Productivity: 100% Full Sized with number pad
What’s the difference between switch types?
Linear switches offer smooth keystrokes (great for gaming), tactile switches provide physical feedback (ideal for typing), and clicky switches deliver both tactile and audible feedback. We recommend trying our switch testers to find your preference!
❓ Still Have Questions?
Our customer service team understands that delivery and product questions can be as important as switch selection. We’re here to help you achieve typing perfection!
Email us at: [email protected]
Visit us at: keyboardsshop.com
From our Detroit headquarters to your workspace worldwide – delivering typing perfection, one keystroke at a time.